If you need us, our dedicated support team is only a phone call away.
Primafact Annual Maintenance and Support customers are entitled to all software updates, both major and minor.
Customers with Annual Maintenance and Support also enjoy unlimited telephone and e-mail support regarding Primafact issues.
How to Request Support
Contact us with any question about Primafact – such as how to use a particular feature – not just technical calls.
However, if you do experience a technical problem you can greatly assist in expediting the requests for technical support by providing as much relevant information as possible at the time of the request.
Note: Many workstation issues can be resolved by restarting your computer. In fact, that’s the first thing we’ll ask you to do.
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Name of Firm
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Individual Contact Information (Name, Telephone Number, E-Mail)
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Primafact Version: To find this, open Primafact, select the menu Help | About. The Version, Build, and Service Pack information is then displayed.
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Hardware Involved:
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Server
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Desktop or Notebook PC
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Scanner and / or Scanstation
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Operating System
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Description of problem and how to make it reoccur. Is it a problem on just one workstation or many?
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Any supporting files and screen shots:
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Screen shots can be captured by pressing Shift + Prt Scrn which copies the screen to the Windows’ clipboard. The next step is to paste the screen shot on to an e-mail message, or onto a Microsoft Paint file or a word processor document, and send it as an e-mail attachment.
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Requests for technical support can be made via:
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e-mail: |
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Telephone: |
416.531.0891 |
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Toll Free: |
888.881.0891 |
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Fax: |
416.531.3015 |
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Toll Free: |
888.531.3015 |
Support is available during regular business hours,
Monday to Friday, 9:00 am to 5:00 pm Eastern Time.